The Power of Empathy, Growth, and Grit

In the ever-evolving world of technology, where change is the only constant, leaders like Sudhir shine. As the AN/Z Alliance Leader for Equifax's Product Engineering Center (PEC) in India, Sudhir doesn’t just manage teams—he helps align individuals' career goals with the businesses. His secret? A deep understanding that when people grow, the business thrives. 

Sudhir’s journey is rooted in an experience that many would find daunting: moving halfway across the world to the USA for a role as a technical consultant. This role allowed him to be at the frontline, directly engaging with clients, empathizing with their pain points, and solving their problems. 

“This wasn’t just a job; it was an education in Customer Empathy,” Sudhir explained. “I learned that real success lies in understanding and addressing the needs of those you serve” —a lesson that has been his guiding star ever since.

Learn more about Sudhir’s experience as an Equifax employee:

Where did you get your start, and how has your career changed since coming to Equifax?

I began my career as a Customer Support Engineer and gradually moved up from Software Engineer to roles in Project/Program and Product Management, managing Delivery & Operations for a 1000+ Product Engineering organization. Early on, finding the right opportunities was challenging, but patience, timing, and constant adaptation helped me succeed. At Equifax, I’ve had the chance to work in a regulated environment that blends product, data & analytics, and technology.  This has allowed me to apply my knowledge, learn new skills, and grow within an organization that values equal opportunity. The support I received at Equifax helped me transition into a role that aligns with my career goals.

Describe a moment you felt supported at Equifax.

At Equifax, I’ve consistently felt supported by the leadership. When a unique growth opportunity arose that aligned with my aspirations, the internal stakeholders and leadership provided immense support, helping me transition seamlessly without barriers. Equifax’s culture allows individuals to thrive by offering a range of learning opportunities and celebrating team achievements. 

When you’re interviewing talent, what characteristics do you look for most?

When interviewing, I look for clear communication, a willingness to learn, practical knowledge application, teamwork, the ability to articulate value, confidence, and positive body language.

What are your interests outside of work?

I am a die-hard UFC fan and I love binge-watching movies, exploring new cuisines, and playing cricket. My Golden Retriever is my constant companion, and we enjoy long walks together.

Learn more about available opportunities at Equifax.