Salesforce Administrator

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

As a Salesforce Administrator your role is to support the maintenance and customisation of Equifax's customer and consumer service platforms within Europe.

The Salesforce Administrator will be responsible for supporting the business users and helping maintain high-quality solutions in a fast-paced, challenging environment supporting the client and consumer interfaces within Equifax’s Salesforce platform.  You will align and support our developers and deploy functional solutions. You will act as the bridge between our stakeholders and technical execution, ensuring that our Salesforce organisation is scalable, efficient, and highly adopted by our European teams.

What You'll Do 

• Act as a system administrator across Equifax EU Salesforce platforms, with ownership of BAU tasks and support requests. Assist with the configuration and maintenance of the Salesforce environment, including Flow automation, custom objects, and security settings.

• Collaborate with stakeholders (Sales, Marketing, Service) to identify pain points and translate them into technical requirements.

• Design, build, optimise and debug Flows, orchestrations and automation frameworks.

• Oversee data migration, cleansing, and deduplication efforts. Support high standards for data quality and system documentation. 

• Support the release management process following established procedures and align with developers to ensure contention is managed and ensure sandboxes remain aligned with production.

• Perform regular platform health checks and maintenance cycles across the European orgs.

• Support the business with housekeeping of data to ensure GDPR compliance

• Manage the software development lifecycle (SDLC) within Salesforce, including sandbox management, UAT (User Acceptance Testing), and deployment via DevOps tools.

• Actively contribute to continually improving governance, testing and change control processes.

• Support and maintenance of customised solutions on the Salesforce platform, supporting critical business functions and project goals.

• Daily support of end users and BAU enhancements.

• Working closely with the Salesforce Delivery Manager, Project Managers, Enterprise Architects and Developers to design high quality solutions and ensure business benefit.​

• Ensuring a proactive and flexible work environment is maintained to facilitate agility in responding to changing project goals and customer requirements.

• Work directly with internal stakeholders and subject matter experts as necessary to support their requirements and advise of Salesforce best practice.

• Provide system administration support of internal and customer-facing solutions following a best practice application lifecycle management process.

What Experience You Need

• Relevant experience in Salesforce Administration, preferably in a mid-to-large sized organisation.

• Salesforce Certified Administrator (ADM-201).

• Solid working knowledge of Salesforce Flow (Process Builder/Workflow migration experience preferred).

• Proficiency in building advanced reports, dashboards, and CRM Analytics.

• A proven track record of solving business problems through declarative (non-code) solutions first.

• Excellent communication skills.

• An excellent understanding of Salesforce Service, Sales and Experience Clouds.

• Declarative design and build of custom Salesforce Lightning applications.

• Salesforce API configuration, REST, SOAP, BULK API.

• Data Loader / Salesforce Inspector.

• Experience in a first or second-line Salesforce role.

• Comfortable taking ownership of BAU issues and leading technical resolution.

• Experience working in Agile delivery teams with Jira/Confluence.

• Strong communication skills with both technical and non-technical stakeholders.

What Could Set You Apart

• Salesforce Certified Advanced Administrator (ADM-301) or Platform App Builder.

• SDLC and ALM knowledge.

• Additional Salesforce Certifications.

• Experience building customer facing interfaces.

• Educated to Bachelor's degree level.

• Experience with CPQ (Configure, Price, Quote).

• Familiarity with Apex, Lightning Web Components (LWC), and SOQL (enough to communicate effectively with Developers).

The Perks of being an Equifax Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Travailler chez Equifax 

Nous croyons en une mentalité de croissance. Chez Equifax, cela comprend offrir à nos employés des occasions de donner le meilleur d’eux-mêmes et d’acquérir de nouvelles compétences en cours de route pour inspirer et bâtir des carrières épanouissantes.