Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
What you’ll do
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Serve as an escalation point for critical IT incidents, coordinating with engineering, security, and support teams to drive rapid resolution.
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Manage the incident and problem lifecycle within our IT Service Management (ITSM) platform (e.g., ServiceNow, Jira Service Management).
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Collaborate with engineering teams during the release and deployment of new software or infrastructure to ensure smooth transitions into production.
What experience you need
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Experience: 2–5 years of experience in IT operations, systems administration, network operations center (NOC) environments, or technical support.
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Education: Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field (or equivalent practical experience).
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Technical Skills:
Proficiency with IT Service Management (ITSM) platforms (ServiceNow, Jira, Zendesk).
Familiarity with system and application monitoring tools.
Strong understanding of ITIL frameworks and best practices (Incident, Problem, and Change Management).
Basic knowledge of cloud environments (AWS, Azure, or GCP) and core networking concepts (DNS, DHCP, TCP/IP, VPNs).
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Soft Skills: Strong analytical and troubleshooting skills, excellent written and verbal communication, and the ability to manage multiple priorities under pressure.
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Travailler chez Equifax
Nous croyons en une mentalité de croissance. Chez Equifax, cela comprend offrir à nos employés des occasions de donner le meilleur d’eux-mêmes et d’acquérir de nouvelles compétences en cours de route pour inspirer et bâtir des carrières épanouissantes.
