Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Director of Integrations & Solutions drives the strategic execution, operational scaling, and quality assurance of our client onboarding and data systems ecosystem. Leading a high-performing team of Implementation Managers (who direct frontline specialists), this role bridges tactical delivery with executive strategy. You will oversee client lifecycle frameworks, establish global service standards, and partner cross-functionally to ensure seamless service activation and long-term data integrity.
What You'll Do
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Leadership & People Development: Direct, coach, and mentor a team of frontline Implementation Managers, fostering leadership capability, team engagement, and career progression across the organization.
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Operational Strategy & Scaling: Build, standardize, and scale end-to-end client activation frameworks to ensure high-quality, predictable, and efficient onboarding experiences.
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SLA & Governance Management: Establish and oversee department-wide SLAs, KPIs, and operational metrics (e.g., Time-to-Implement, Activation Speed, CSAT, Data Quality metrics) to ensure continuous performance excellence.
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Data Quality & Continuous Improvement: Drive long-term data reliability and usability initiatives, analyzing macro-level support and integration trends to advocate for system enhancements and preventative strategies.
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Resource Planning & Capacity Management: Oversee resource allocation, capacity modeling, and team structure across multiple pods/time zones to support revenue targets and business growth.
What Experience You Need
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Education: Bachelor’s degree in a relevant field.
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Leadership Experience: 8+ years of experience in technical onboarding, client integrations, or account management, including 2+ years specifically managing people managers or leading multi-tiered teams.
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Operational Track Record: Proven success in scaling implementation or customer-facing operations, establishing SLAs/KPIs, and optimizing complex workflows.
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Analytical & Problem-Solving Mastery: Strong strategic thinking with the ability to interpret operational data, spot macro trends, and translate insights into process improvements.
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Senior Stakeholder Management: Demonstrated ability to influence, communicate, and collaborate effectively with executive leaders and key business partners.
What Could Set You Apart
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Matrixed & Multi-Site Leadership: Track record of managing geographically dispersed teams across multiple U.S. and global time zones.
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Executive Presentation Skills: Exceptional ability to synthesize complex operational metrics into executive-ready dashboards, project plans, and strategic proposals.
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Change Management Expertise: Experience leading teams through rapid growth, organizational shifts, or technical modernizations.
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Deep Data Management Aptitude: Solid understanding of data architecture, API integrations, and enterprise software ecosystems.
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Travailler chez Equifax
Nous croyons en une mentalité de croissance. Chez Equifax, cela comprend offrir à nos employés des occasions de donner le meilleur d’eux-mêmes et d’acquérir de nouvelles compétences en cours de route pour inspirer et bâtir des carrières épanouissantes.
