Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
In this position, you will safeguard Equifax’s consumer data by executing thorough Consumer Data Compliance & Re-Credentialing protocols across multiple business units. Utilizing your background in Investigation & Business Validation, you will analyze complex business models, inspect evidence of permissible purpose, and enforce compliance with consumer reporting laws (e.g., FCRA) and corporate security standards.
As a senior team member, you will leverage Data Analysis & Trend Identification to drive high-volume production, apply sound Security Policy Application & Document Evaluation to resolve escalations, and employ expert Difficult Customer Communication & Conflict Resolution techniques during critical interactions, audit disputes, or re-credentialing reviews.
What you’ll do:
- Consumer Data Compliance & Re-Credentialing: Execute comprehensive re-credentialing reviews and risk assessments to ensure end-user alignment with FCRA regulations and internal data access mandates.
- Difficult Customer Communication & Conflict Resolution: Lead high-stakes customer calls and correspondence during service disruptions, audit disputes, or account suspensions, turning challenging interactions into constructive outcomes.
- Data Analysis & Trend Identification: Evaluate operational metrics, request volumes, and compliance findings to surface systemic risks, operational bottlenecks, and opportunities for workflow automation or AI enhancements.
- Background Investigation & Business Validation: Conduct deep-dive investigations into commercial entities, validating physical sites, ownership structures, and legitimate business needs prior to granting or renewing access to sensitive data.
- Security Policy Application & Document Evaluation: Critically review client contracts, legal documentation, and security questionnaires to enforce organizational risk policies and maintain standard operational guidance.
What experience you need:
- 3+ years of experience in consumer data compliance, security re-credentialing, or credential verification in a high-volume operational environment.
- Demonstrated expertise in evaluating legal/business documents and applying security policies or FCRA regulatory frameworks.
- Proven track record in conflict resolution and managing difficult customer communications during tier-2 escalations and account reviews.
- Proficiency in data analysis tools or operational reporting to track productivity, identify audit trends, and recommend process improvements.
- High School Diploma required (Associate or Bachelor’s degree preferred);
- strong bilingual communication skills in English and Spanish (B2+ level minimum).
What could set you apart:
- Prior experience in formal peer mentoring, onboarding, or floor support/SME (Subject Matter Expert) roles.
- Background in Security Compliance, fraud mitigation, or credential verification.
- Proven track record of proposing process improvements that cut turnaround time or reduce inquiry backlog.
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
