Data Operator (Human In The Loop)

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Our Data Operations team analyses, investigates and accurately processes the information held on the Equifax UK database, capturing, loading and amending consumer and commercial data to make sure the highest possible standards are maintained. Increasingly, this work is automated or part-automated, where AI and automated rules load incoming data, validate it, flag discrepancies, match records and propose amendments. All of this activity requires supervision and management, and this is where the Human in the Loop (HITL) comes in.

As a Human in the Loop (HITL) Data Operator, you will work as part of a dedicated, successful and focused team, monitoring automated data processing and providing assurance that data is loaded, amended and maintained correctly, in line with the quality models, policies and processes that govern the regulated environment within which we operate. Where data requires intervention, you will perform remedial action, analyse what went wrong, and feed back on the process to continuously improve and evolve the performance of the automation. You'll have the authority to challenge, override or pause automated decisions where you believe the outcome is wrong, and you'll use the appropriate escalation channels for technical obstacles, incident management, data security and individual client or consumer complaints.

We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday–Thursday) , paired with Friday Flexibility to wrap up your week remotely. 

What you’ll do

• Supervise the automated and part-automated loading, amendment, maintenance and deletion of consumer and commercial data on Equifax databases, forming your own view from the source data rather than relying on the system's recommendation.
• Intervene, override or pause automated processing where data is being handled incorrectly, such as a record matched to the wrong consumer or an amendment that would compromise data accuracy, and record your reasons each time.
• Load, amend, maintain and delete consumer and commercial data directly where cases fall outside the automation or require manual handling.
• Analyse data information, applying your knowledge, training and support to bring queries to resolution, including those the automation could not resolve.
• Strictly adhere to quality control procedures, carrying out quality sampling of data the automation processed without intervention, and highlight any discrepancies or anomalies as required.
• Act on defined escalation triggers, such as low system confidence, unusual error rates, unexpected changes in submitted data, potential consumer impact or data security concerns, and escalate data issues so that data quality is maintained and not compromised.
• Spot patterns in automation errors (incorrect matching, misread fields, false discrepancy flags, inconsistent amendments) and log them in a structured way so the system can be improved.
• Watch for data issues that could unfairly or inconsistently affect particular groups of consumers, and raise concerns.
• Ensure authentication and permission is valid for submitted data from both closed user groups and data pools, including where this is checked automatically, and assist where necessary with the on-boarding of new clients.
• Liaise with inter-departmental agents, their managers and Technology to progress resolution of issues, support the development of new and improved automated solutions, and demonstrate “as is” or “to be” approaches as required.
• Liaise with internal and external departments or customers in an engaged, professional and pleasant manner, and advise as required on data compliance and legislation.
• Ensure full compliance with data protection requirements and accuracy of input, whether processed by you or by the automation, in line with quality protocols, training and instruction received.
• Manage and receive urgent requests to support your manager in delivering prompt resolutions to escalated issues or complaints.
• Undertake ad-hoc tasks to help improve the integrity of the Equifax databases.
• Assist with the training and development of new team members as required, including sharing what you learn about how the automation performs.
• Maintain system, tool and skills awareness, consistently seeking to develop your knowledge of your own and other team members' core roles.
• Act as an ambassador for the Equifax brand, support our core values and our mission of “helping our consumers live their financial best”, and contribute positively to a productive team culture that delivers both quality and efficiency of service to our customers.

What experience you need

• An extremely high attention to detail.
• A questioning mindset: confident enough to challenge a system output or a colleague's assumption.
• Comfortable working with AI-generated outputs and automated checks, while knowing they can be wrong.
• An extremely high standard of written communication, including being able to explain your reasoning clearly for audit trails and feedback.
• Excellent interpersonal skills to communicate effectively and concisely with colleagues, stakeholders and customers.
• Problem resolution and analytical skills, with the ability to identify problems and proactively contribute to a suitable resolution.
• Excellent organisational, planning and time management abilities, with effective prioritisation of workloads.
• The ability to coordinate multiple tasks at the same time while staying calm.
• A professional, respectful and courteous manner, and the ability to build effective relationships with team mates, clients and internal and external stakeholders.
• Enthusiasm, energy and flexibility in achieving shared goals, and a positive approach to embracing change.
• Eagerness to learn new tasks and develop cross-trained, multi-skilled competencies.
• A team player with strong emotional maturity, keen to contribute ideas that help continually improve our working processes.
• Minimum Leaving Certificate education.
• Alignment with Equifax’s core values.

What could set you apart

• Third-level (degree) education.
• Experience working in a financially regulated environment.
• Experience loading data through automated processes, or monitoring automated or AI-driven processes.
• Experience with the Google Office Suite, Microsoft Office Suite and/or the Salesforce CRM solution.
• Experience working in a high-capacity email or back office environment, and in a target metric-based environment.
• Experience working in a multi-system environment.
• Experience with quality assurance, auditing or checking work.
• An interest in AI, automation or process improvement.

What We Offer:

• Full Training: We'll provide you with the knowledge and skills necessary to excel in your role, including product knowledge, systems training, and data quality best practices.
• Support After Training: Ongoing coaching and support will be available to help you succeed.
• Career Growth: This position comes with potential future opportunities for advancement within the company. We encourage and support our employees' professional development.
• Competitive Salary & Benefits: We offer a competitive salary and a comprehensive benefits package, including [mention specific benefits like health insurance, retirement plan, paid time off, etc.].
• Supportive Environment: Join a team of dedicated professionals who are passionate about delivering accurate, high-quality data. We foster a collaborative and supportive work environment.
• Make a Difference: The accuracy of the data you look after directly affects our customers' financial well-being, making a real difference in their lives.

Salary & Benefits

• €29,120 base salary
• 35 hour working week, Monday to Friday
• Private medical insurance with Irish Life
• 26 days holiday & a day off for your birthday
• Group Personal Pension Plan with New Ireland
• 24/7 access to our Employee Assistance Programme (EAP) for you and family members for in the moment emotional support along with free access to a range of wellbeing services

The Perks of being a Equifax Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.