Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Implementation Specialist uses product knowledge, project management principles, and client relationship skills to lead clients through successful onboarding, system enhancements, and data correction for their contracted Equifax Workforce Solutions’. They will provide consultative guidance throughout the implementation lifecycle from contract signature through go-live hypercare. This position will also serve as our clients’ champion within Workforce Solutions, ensuring our company is consistently delivering compliance services that are of superior quality.
What You’ll Do:
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Manages the technical implementation and quality of data for Equifax Workforce Solutions’ clients
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Employs project management principles for an efficient activation of service(s)
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Fosters client relationships throughout the project lifecycle, providing strategic direction and guidance to the client on configuration options
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Demonstrates the value of service(s) through instructional presentations and proactively recommends enhancements or new services based upon client input
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Researches and identifies service/product issues reported through the client or found through Implementation of new file and work with client to create a resolution
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Coordinates, tests, and executes the transfer of new data feeds or data corrections with clients to ensure that continuity and level of service(s) are maintained and/or enhanced
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Holds the overall responsibility for the success of a client’s enablement project while operating in a cohesive, cross-functional team environment
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Partners with the Operations, Product Management, Sales, and Technology teams for technical matters from advancement of technical proficiencies to problem resolution of any client issues
What you need to be eligible:
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Bachelor's Degree or 4 years of equivalent business experience in an implementations/client-facing role.
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B2 English proficiency with excellent verbal and written communication/presentation skills.
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1-2 years of prior business or educational experience working with HTML, XML and web-services.
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1-2 years of prior business or educational experience with employee self-service or SaaS web-based applications.
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1-2 years of prior experience or educational experience in Python, APIs and SQL.
What Could Set You Apart:
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File Management & Data Transfer: Strong proficiency in handling diverse file formats and successfully executing complex, highly accurate data transfers.
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Project Management & Prioritization: Proven track record of managing competing deadlines, delegating tasks effectively, and delivering projects on time.
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Adaptability & Problem-Solving: Quick learner who thrives in fast-paced environments, resolving issues and making decisions with minimal supervision.
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Cross-Functional Team Coordination: Skilled at aligning multidisciplinary teams to solve complex operational challenges within designated timeframes.
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Technical Communication & Client Strategy: Ability to simplify complex technical concepts and build strong, strategic client relationships throughout the project lifecycle.
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
