Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
This role focuses on supporting re-credentialing program transformation in alignment with SLT strategic priorities. It aims to reduce revenue loss by enhancing customer contact data, streamlining our business processes and overall customer experiences. The position involves leading customer calls and providing white-glove service to non-strategic EFX customers. Additionally, the role includes identifying and implementing process improvements, thereby improving quality and reducing audits cycle time. As a re-credentialing lead, responsibilities include managing projects, implementing solutions, tracking metrics, reviewing dashboards, and identifying vulnerabilities to propose mitigation strategies.
What you’ll do
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Accelerate SLT strategic priorities for re-credentialing program transformation
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Accelerate AI integration into re-credentialing business processes
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Reduce revenue loss by improving customer contact data and overall customer experiences
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Lead customer calls and white glove services for non strategic EFX customers
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Work independently and as part of a large team that is responsible for protecting Equifax by identifying and preventing fraudulent access to Equifax data.
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Handle projects as assigned by the manager.
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Implement solutions through the application of knowledge, skills, tools and techniques to project activities to meet or exceed customer needs.
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Maintain daily metrics to identify trends to take action regarding process efficiency
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Review metrics and dashboards to ensure SLA and other business standards are met
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Identify vulnerabilities and propose mitigation strategies through interaction with appropriate stakeholders.
What experience you need
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Customer First mindset
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Bachelor's degree in related discipline or equivalent experience (High School Diploma required)
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3 years experience in security or compliance
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Exceptional written and oral communication skills; foster positive business relationships
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Experience working in a heavily matrixed environment, partnering with various partners to accomplish objectives
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Ability to establish milestones and keep all team members on task; strong project management skills
What could set you apart
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Must possess positive, and proactive attitude in all facets of work
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Experience working with cross-functional teams
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Ability to create structure in ambiguous situations and design effective processes and creatively solve problems
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Self-driven and proactive nature
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Can-do attitude
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Curiosity to learn and find resolutions
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Bias for action
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
