Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Director of Global Operations is responsible for directing consistent, high-quality operational execution within their assigned business unit across high-volume service environments.
This leader manages day-to-day operations to ensure services are delivered efficiently, accurately, and in alignment with service level commitments. The role translates departmental priorities into disciplined execution through strong performance management, standardized processes, and localized continuous improvement initiatives.
What you’ll do:
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Direct end-to-end operational delivery across departmental service lines
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Ensure consistent performance against SLA, quality standards and client expectations
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Oversee execution discipline through the application of standardized processes and team operating routines
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Maintain focus on accuracy, cycletime, and delivery predictability
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Own and drive performance against key operational metrics
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Establish strong operating cadence (daily/weekly reviews, dashboards, accountability routines)
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Proactively identify and address performance gaps and risks
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Improve operational efficiency through process optimization, workload balancing, and resource alignment
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Drive initiatives to reduce variability, improve throughput, and optimize cost to service
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Partner with functional teams to implement scalable and cost-effective delivery models at the local level
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Manage and develop a high-performing team of operational supervisors or professional employees
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Build a culture of accountability, ownership, and execution excellence
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Strengthen team capability and internal bench strength within the department
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Lead the adoption of AI-powered workflows and digital automation to optimize process efficiency and support enterprise-wide transformation.
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Collaborate with customer support and service teams to resolve system issues and improve outcomes
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Work with cross-functional partners to coordinate resources and meet operational objectives within area of responsibility
What experience you’ll bring:
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8+ years of operational leadership experience in high-volume service or production environments
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Education: Bachelor’s degree in Business, Operations Management, or related field (Master’s degree / MBA a plus).
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Proven track record of leading large teams and delivering consistent performance at scale
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Strong operational and financial acumen, with experience in driving efficiency and productivity
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Experience driving efficiency, standardization, and continuous improvement
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Proven ability to lead in a complex, fast-paced environment
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Demonstrated experience driving AI, Machine Learning, and automation initiatives to streamline workflows, enhance operational agility, and realize cost efficiencies.
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Authentic, execution-focused leadership style with a strong bias for action, accountability, and follow-through
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English and Spanish to interact with US counterparts and local teams effectively.
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Strong in developing leaders and building high-performing teams
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
