Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
We are seeking an adaptable, results-driven Customer Support Representative (Dispute Resolution) to deliver high-quality client care through inbound calls.
What you’ll do
-
Escalation Management: Respond to consumer line and back-office GCC CCS escalations promptly and effectively.
-
Performance Excellence: Consistently meet or exceed all operational metrics and performance expectations.
-
Credit Analysis: Thoroughly analyze consumer credit files to accurately identify underlying needs and issues.
-
Documentation & Liaison: Document follow-up actions precisely and act as a liaison between consumers and clients for seamless resolution.
-
Back-Office Research: Initiate and resolve detailed inquiries to deliver precise information to consumers.
-
Data Integrity: Maintain comprehensive, accurate client and project records at all times.
-
Accountability: Take full ownership of case updates and drive them through the resolution process.
What experience you need
-
English Proficiency: Level B2 or higher (fluent oral and written communication).
-
Technical Experience: 6+ months of practical experience with Google Workspace (Sheets, Docs, Slides, etc.).
-
Education: High school diploma or equivalent.
Internal Candidates:
-
Tenure: Minimum of 1 year in current role.
-
Disciplinary Standing: Clean record with no active actions in the last 3 months (prior to or during recruitment).
-
Performance Standing : Not currently on a Performance Improvement Plan (PIP).
Nice to have:
-
Adaptability & Ownership: Quick learner who thrives in dynamic environments with a self-sufficient, goal-oriented approach.
-
Problem Solving: Strong interpersonal skills focused on resolving issues, meeting project deadlines, and identifying process gaps for continuous improvement.
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
