Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
We are looking for a Customer Support Representative (Dispute Resolution) - Senior agent, someone who is results driven, with high adaptability to changes, quick learner and strong interpersonal skill. This person will be responsible but not limited to comply with the consumer’s requests in the delivery of quality best results through inbound calls and back office tasks, assure on-time project completion and superior client care. All actions looking at goals fulfillment through a self-sufficient approach always looking for problem solving, with capabilities of recognizing process gaps in order to raise the flag when required.
What you’ll do
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Respond the GCC CCS Escalations consumer line escalations and/or back office escalations
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Comply with metrics and overall performance expectations
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Identify consumer needs via thorough analysis of the consumers’ credit file
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Properly document of follow-up actions for partner departments best resolution
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Initiate and resolve all researches needed to provide the most precise information to the consumer in the back office workframe
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Maintain complete and accurate client and project information
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Serve as a liaison between the consumer and the client for best case resolution
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Accountable a for any update required in cases resolution process
What experience you need
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Fluent in English skills, both oral and written B2 or more
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6 month experience with Knowledge of G-suite programs (Sheets,Docs,Slides,etc)
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High school diploma
Internal Candidates:
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Must have a minimum of one year of tenure in their current position.
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No active disciplinary actions within the last three months prior to and during the recruitment process.
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Must not be on a Performance Improvement Plan (PIP).
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
