Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Equifax is looking for a Customer Success Manager to join the Inside Enterprise Sales (IES) Team. This role is a relationship-based position within the Credit Union vertical responsible for optimizing the customer experience lifecycle by partnering with clients to identify and meet business objectives. This involves handling post-sales implementation, program management and collaborating with the customer to ensure they are realizing expected value from Equifax solutions, while ultimately driving adoption and retention.
This position follows a hybrid work schedule (Monday-Wednesday in office) and requires in-office presence at our Midtown location in the One Atlantic Center building or at our Alpharetta office.
What you’ll do
- Develop strong relationships with our clients by maintaining a high level of engagement, aligning business objectives, and providing raving fan service
- Maintain a deep understanding of our solutions, client base, and best practices
- Act as a trusted adviser and advocate for the client, ensuring success and maximum value as they adopt a new platform/service
- Educate clients on business value of solutions and application of best practices
- Provide business insights through client value presentations, Quarterly Business Reviews, and other methods
What experience you’ll need
- Bachelor’s degree or equivalent work experience
- Minimum of 2 years experience in a B2B customer success, account management or other sales-related, client-facing role
- Ability to troubleshoot and solve business and/or basic technical problems
- Demonstrated ability to maintain a calm confidence under pressure
- Exceptional written and verbal communication skills to foster positive business relationships
What could set you apart
- Credit Union industry experience
- Knowledge with credit, risk, financial services or data solutions
- Ability to proactively create structure in ambiguous situations and design effective processes and creatively solve problems
- Experience working cross-functionally with complex, multi-divisional, multi-geographical customers
- Ability to establish milestones and keep all team members on task; strong project management skills
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We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
