Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Join our Financial Viability business unit within Equifax Australasia Credit Ratings, where you will play a key role in providing essential financial assessments for businesses across Australia and New Zealand. You will act as a primary point of contact, liaising with company directors and financial professionals to secure market-sensitive information and ensure the seamless delivery of high-quality assessment reports.
What you will do
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Collect and procure critical data required for the production of financial assessment reports.
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Conduct introductory phone calls and requests for information with company Directors, Accountants, or Financial Controllers.
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Secure essential non-disclosure agreements (NDAs) for the analyst team.
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Contact third-party referees to evaluate performance on similar engagements.
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Log all details of customer and subject interactions accurately to maintain a clear audit trail.
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Support the analyst team to manage and meet customer Service Level Agreements (SLAs) through efficient processing and follow-up.
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Produce polished, timely correspondence for diverse stakeholders, ensuring professional brand consistency.
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Identify and raise potential risks or issues to the Service Delivery Leader for support and/or escalation.
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Provide administrative support to the Service Delivery Leader on workflow tasks within the scope of the role.
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Develop a foundational understanding of the full product and service offerings available within the Financial Viability unit.
What experience do you need
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Completion of HSC or an equivalent qualification.
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Proven ability to source and handle sensitive information while maintaining strict confidentiality.
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Proficiency in the MS Office Suite, specifically Word, Excel, and Outlook.
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Strong written and oral communication skills.
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Demonstrated keyboard and software skills, including professional email management.
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Experience managing multiple assignments with a high level of organization, attention to detail and time management.
What could set you apart
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Previous experience working in a high-volume call centre environment.
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Prior exposure to or understanding of operations processing centre workflows.
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Specific experience in handling and resolving customer complaints.
We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
