Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Equifax is looking for a Network Control Technician to join our growing team! This individual will perform as the first line of defense on a 24/7 support team to take appropriate action toward resolving system and network problems and respond to customer inquiries and assist in troubleshooting and resolving challenges while minimizing the impact on customer service.
What you'll do
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Troubleshoot complex network, systems, or applications processes with both internal and external stakeholders
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Identify trends and suggest improvements in products and processes
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Documenting clear and precise steps in troubleshooting
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Provide excellent customer service supporting Windows and Linux-based applications
What could set you apart
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A computer networking or related degree
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CompTIA Network+ or A+ Certification
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At least 1 year of experience with Bomgar, PuTTY, WinSCP
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At least 1 year of experience with a ticket system, Service Now preferred
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High school diploma required
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At least 2-4 years of experience solving system and network issues, preferably in a call center or support center environment
What experience you'll need
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A computer networking or related degree
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CompTIA Network+ or A+ Certification
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At least 1 year of experience with Bomgar, PuTTY, WinSCP
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At least 1 year of experience with a ticket system, Service Now preferred
#Thirdshift
#LI-BJ1
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
