Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Work Location - Sydney ONLY
Fixed Term Contract - 12month
As a Client On-Boarding Specialist within our Operations team, you will provide end-to-end support and guidance for small to medium clients integrating with Equifax’s specialist products. You will act as a critical bridge between customer requirements and technical delivery, ensuring a seamless implementation experience that drives long-term success
What you’ll do
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Manage customer expectations and scope changes throughout the implementation lifecycle.
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Respond promptly and professionally to all customer requests and technical enquiries.
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Work directly with customers to implement and test specialized Equifax solutions.
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Gather and analyze detailed business requirements to ensure solutions meet client needs.
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Document user requirements, business processes, and workflows to create process maps and scoping documents.
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Create functional specifications and change request documentation as required.
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Monitor and report on application changes and specific client requests.
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Leverage deep product knowledge to provide technical aptitude and guidance during delivery.
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Collaborate with internal project managers, sales, and solution consultants to align delivery goals.
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Maintain an up-to-date understanding of new product developments across the Equifax business.
What experience do you need
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A minimum 3-year degree in a Business or IT Systems discipline.
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1+ years of experience as a business-focused Business Analyst.
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Proven experience in a role involving direct interaction with external customers.
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1+ years of hands-on experience with Microsoft SQL Server or Oracle database management.
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Demonstrated experience with process mapping and workflow documentation using Visio.
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Professional proficiency in XML interfaces and business systems infrastructure.
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Technical aptitude in navigating basic architecture and data structures.
What could set you apart
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Working knowledge of Equifax bureau & Identity Related Products.
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An understanding of the credit origination or lending process.
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An understanding of the AUSTRAC KYC rules.
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A willingness to drive AI usage, not just for personal productivity, but to transform how we work.
We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
