Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
As an Scalations Representative, you serve as the final tier for escalated consumer calls. This position is critical in resolving complex scenarios and ensuring the most consumer-friendly experience.
What tasks You’ll do in this role:
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Resolving complex discrepancies that require a higher level of technical access and expertise.
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Merging duplicate records to ensure a consumer has one accurate, unified credit profile.
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Managing sensitive scenarios such as identity theft related to human trafficking, bankruptcy updates, and deceased consumer records
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Handling high-security "Blue Flag" accounts and implementing or removing security freezes and fraud alerts.
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Acting as a liaison for legal inquiries, and high-priority consumer matters.
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Correcting and updating critical personal information to ensure accuracy for lenders and mortgage processes.
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Providing a professional, "one-call resolution" experience by educating consumers on credit reporting laws and internal procedures.
What experience is a must:
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High school diploma completed .
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Previous experience in contact centers or customer service ( 1 year minimum ), with a proven track record of handling escalated issues via phone.
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Strong written and verbal communication English skills: B2 level needed.
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Availability to work On Site - Heredia.
What could set you apart:
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Proficiency in computer applications and experience navigating multiple CRM systems and other relevant software. G-suite - Salesforce.
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Attention to detail and the ability to be vigilant with customer privacy and data security.
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Ability to solve complex issues while demonstrating empathy, patience and courtesy.
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A history of high customer satisfaction (CSAT) scores in an escalated support environment.
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
El trabajo en Equifax
Creemos en una mentalidad de crecimiento. En Equifax, esto incluye brindar a nuestros empleados oportunidades para desempeñarse al máximo y aprender nuevas habilidades a lo largo del camino para inspirar y desarrollar carreras profesionales satisfactorias
Equifax es un empleador que ofrece igualdad de oportunidades. Todos los aplicantes calificados recibirán consideración para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad o discapacidad.
