Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
We are seeking a Trilingual Customer Support Representative. The primary duties involve handling customer inquiries via call and back office to verify credit account status, process necessary modifications and verifications, and manage fraud alerts.
What you’ll do:
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Respond the credit concerns through calls, and also back office escalations.
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Comply with metrics and overall performance expectations.
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Identify consumer needs via thorough analysis of the consumers’ credit file.
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Properly document of follow-up actions for partner departments best resolution.
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Initiate and resolve all researches needed to provide the most precise information to the consumer in the back office workframe.
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Maintain complete and accurate client and project information.
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Serve as a liaison between the consumer and the client for best case resolution.
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Accountable a for any update required in cases resolution process.
What experience you must have to apply for this position:
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Trilingual English-Spanish-French B2+ level, Spoken and written.
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High School Diploma.
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1 year of experience with Knowledge of G-suite programs (Sheets,Docs,Slides,etc).
Nice to have:
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Excellent communication Skills.
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Team work Skills.
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
El trabajo en Equifax
Creemos en una mentalidad de crecimiento. En Equifax, esto incluye brindar a nuestros empleados oportunidades para desempeñarse al máximo y aprender nuevas habilidades a lo largo del camino para inspirar y desarrollar carreras profesionales satisfactorias
Equifax es un empleador que ofrece igualdad de oportunidades. Todos los aplicantes calificados recibirán consideración para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad o discapacidad.
