Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Debt Services team provides a proprietary platform and managed service for collections debt placement and sale for key Equifax clients. The platform utilises a data and analytics driven approach to manage placement strategies to maximise client returns whilst ensuring compliance with debt collection guidelines.
The Debt Services Analyst role is to ensure recovery strategies are executed effectively in the platform. To monitor portfolio recovery and performance trends, control that it works as expected, and to find and deliver opportunities for improvement by working with internal stakeholders, clients, and suppliers.
Identified opportunities for improvement include; improving robustness and automation of data handling, improving process reporting, utilising additional Equifax data resources and deploying targeted analytics in strategy optimisation. This role will work with the debt services team and key clients to ensure high quality service delivery to customers.
What you'll do?
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Own and drive performance on a portfolio of accounts.
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Create and execute innovative strategies to enhance portfolio performance, in line with our test & learn framework.
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Provide analytical insight and recommendations to the Agency Management and Client Relationship teams to optimize portfolio performance.
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Effectively integrate into the analysis team and proactively manage relationships with stakeholders across all business functions.
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The role has no direct reports they may need to lead the implementation of solutions. The candidate will need confidence and free thinking to understand and define the problem, take ownership, create a solution, and coordinate people to deliver change.
What experience do you need?
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Proficient in database environments and data set manipulation including exposure to tools such as SQL, Bigquery, Tableau, Python and Excel (including macros)
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Proficient in the use of AI tools such as Google Gemini and Github Copilot Innate data curiosity
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Solid interpersonal and relationship building skills
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Exceptional numeracy and demonstrable attention to detail
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Well developed problem solving skills, particularly relating to data and query code validation
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Experience in delivering high quality analytical output to tight deadlines
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Excellent communication skills, with the ability to simplify complex concepts and communicate them clearly in emails or on conference calls
What could set you apart?
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Experience in a high performing collections or recoveries environment
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Knowledge of contingent collections processes, suppliers and business drivers
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Ability to select and use appropriate tools to drive efficiency in data management, code development, testing, analytics and process automation
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Personal (hobby) application of analytics or coding
We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
El trabajo en Equifax
Creemos en una mentalidad de crecimiento. En Equifax, esto incluye brindar a nuestros empleados oportunidades para desempeñarse al máximo y aprender nuevas habilidades a lo largo del camino para inspirar y desarrollar carreras profesionales satisfactorias
Equifax es un empleador que ofrece igualdad de oportunidades. Todos los aplicantes calificados recibirán consideración para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad o discapacidad.
