Working here connects me a lot to my life purpose, which is to make a difference in people’s lives, to positively impact their lives.
Upon starting her career journey at Equifax, Camila Fortunato knew she was in the right place. She felt warmly welcomed from day one, and she recognized that she had joined a company with a sea of growth and development possibilities. Listen in as Camila discusses how she was able to learn from those around her and how she found personal fulfillment through leading meaningful initiatives.
What does it take to be successful in her role as a Customer Experience Superintendent and beyond? For Camila, it starts with empathy and understanding.
Read on to learn more.
In your career, when did you feel you were making a positive impact?
Today, I am part of an operations structure, a Vice-Presidency of Operations, and a year ago, we didn’t even have an operations area. The moment we create a customer experience area, it means that we truly understand what will actually move the needle, which is always the business indicators.
How does leadership act on a day-to-day basis to ensure that their teams create positive experiences for their customers?
I am very proud to lead an initiative that genuinely brings the customer’s voice to the center of decision-making. We look at our customer, listen carefully, deeply understand them, know what they think, feel, and say, so that we can feed that back into our processes. We also engage people in delivering results that lead to positive experiences. So, this concept of “One Equifax” is very strong for us.
As a leader, how do you help guide others in their career?
I am also the leader of the women’s affinity group, and that brings me personal fulfillment as well. We work a lot with welcoming and empathy, understanding the situation of each woman here: What world views do they have? What background do they come from? We help women in terms of how to position themselves, how to defend a point of view, and how to create an individual development plan to grow professionally.
Seeing people who have been on my teams over the years doing incredibly well and growing professionally in other areas is very gratifying and I always say that working here connects me a lot to my life purpose, which is to make a difference in people’s lives, to positively impact their lives.
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