Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Senior Operations Specialist will drive success by ensuring all SLAs are met or exceeded, to set best practice standards within the team to ensure that the team successfully meet client expectations and support TDX Group’s overall business strategy.
This role will report into the Team Manager whilst working closely with an operational team of 7 team members. The role will involve working with DCAs to ensure that the team's processes run effectively, completing first line escalations, and acting as first stage sign off for the remittance process. The role will also involve deputising for the team leader in their absence and completing quality assurance activity.
This role plays an important part in the success of the business and involves communicating both internally with other areas of the business as well as externally with clients, DCAs and suppliers.
This position is offered as a 12-month fixed-term contract to cover a period of maternity leave.
What You'll Do
Process
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Ensure all client SLAs are met or exceeded
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Daily reporting of SLAs work flow
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Accurate completion of the Client Remittance Process
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Team quality assurance and feedback to Team Manager
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First point of contact for client/DCA escalations
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Support with on-going training and coaching ensuring high levels of morale and motivation
Delivery against Business Objectives
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Service Level Agreement management and exception management and escalation
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Regular benchmarking sessions to ensure consistency
Process Improvement
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Ownership of documentation including reviews or updates of key operational policies, processes and flows and procedures
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Identify process improvements and follow through to completion
Relationship Management
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Support with client relationships, for example client calls or reporting packs
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Ensure that communication with clients, DCAs and internal stakeholders is effective and timely
What Experience You Need
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Eexperience working in an administrative role
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History of working against SLAs and KPIs
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A University Degree at 2:1 or above desirable but not essential
What Could Set You Apart
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Strong decision-making skills and excellent interpersonal & communication skills
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Strong numerical and literacy skills
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Good attention to detail with excellent organisational skills and the ability to prioritise varying workloads on your own initiative
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Comfortable suggesting and delivering process improvements
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Flexible and self-motivated, ability to work independently
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Working knowledge of Excel
We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday–Thursday) , paired with Friday Flexibility to wrap up your week remotely.
The Perks of being a Equifax Employee?
We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!
We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
