Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Equifax is seeking a driven Connector Support Consultant to manage ongoing contractual relationships and operational delivery for our Mid-Tier Connectors. Operating independently, you will serve as the primary point of contact for day-to-day service delivery, customer onboarding, and overall client satisfaction.
This role requires a proactive account management model focused on two primary areas: protecting existing revenue by supporting account goals, and identifying new revenue through new connector implementations and product additions.
What you’ll do
- Connector Vetting & Onboarding: Manage the end-to-end vetting process for both non-mortgage and mortgage connectors. This includes facilitating Non-Disclosure Agreements (NDAs), overseeing Network Equipment Questionnaire (NEQ) submissions, and navigating risk assessments to ensure compliance before contracts are issued.
- Account Management & Segmentation: Execute communication strategies based on connector segmentation (A, B, and C accounts) to drive growth and ensure retention. Manage product and platform modifications, track new product revenue, and establish transition plans with the Strategic Connector Team.
- Internal Coordination & Support: Act as the intermediary between the customer, Legal, Risk, and Technical Migration teams during contract negotiations and API coding demos. Maintain Salesforce/Quip submissions, assign Vendor IDs, and support annual risk assessments.
- Issue Resolution: Address client questions, resolve complex operational or technical problems, and escalate issues through the proper internal support channels.
What experience you need
- University Bachelor´s degree. (required)
- 5+ years experience in account management, project management, or client delivery within a highly regulated industry (e.g., FinTech, Credit Reporting, or Financial Services).
- Working knowledge of the Google / Microsoft Office suite.
- Proven track record of managing a high-value portfolio, with the ability to balance retention strategies alongside revenue growth through cross-selling and product expansion.
- Demonstrated experience leading end-to-end onboarding or integration lifecycles, specifically navigating multi-layered risk, legal, and compliance frameworks.
- Ability to confidently bridge the gap between technical teams and business stakeholders, including facilitating API discussions, data workflows, and technical migration demos.
- Strong capability to navigate and influence internal matrixed teams (Legal, Risk, Security) to expedite contract negotiations and resolve delivery bottlenecks.
- English proficiency B2
- Flexibility to work extended hours and be on-call as required by the business, particularly during critical periods such as project deadlines, month-end, and quarterly closings.
Additional Requirements for Internal Candidates:
- Must have a minimum of one year of tenure in their current position.
- No active disciplinary actions within the last three months prior to and during the recruitment process.
- Must not be on a Performance Improvement Plan (PIP).
What could set you apart
- Process Optimization: Experience identifying and implementing process improvements that reduced onboarding cycle times or improved client satisfaction scores.
- Financial & Contractual Fluency: Prior experience with complex contract administration, revenue recognition, or project-based billing within a B2B environment.
- Industry Expertise: Specific knowledge of the mortgage or non-mortgage lending ecosystem and the role of "Connectors" or third-party data integrators.
- Mentorship: Experience acting as a subject matter expert or mentor to junior consultants or support staff.
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
