Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Provide leadership to Team, Define and execute short term- and long-term strategies. Plans in line with company’s objectives. Set in place goals to improve services. Identify opportunities for improvement for better efficiency and quality. Develop inter-departmental relationships and communication with all areas of the business and with members.
What you’ll do
Full responsibility of a team, which include duties such as performance evaluation, hiring, disciplinary and quality goals.
Manage and drive the issue management process from Start to Finish. Facilitates and ensures Issue Management Quality Standards are met for issues documented
Act as Point of Contact for Issue with multiple stake holders.
Transform raw data into useful metrics and reportable information for regulatory reporting.
Leverage communication and influencing skills to guide issue and corrective action plan owners and issue managers during times of distress during the issue management process.
Keeps abreast of the organization's operational processes and best practices for business strategy.
Develop in depth understanding of product and services to understand the complex issues Analyze existing processes and root causes
What experience you need
Min 3 years of experience in a managerial role Proven track record of successful leadership and team management
Ability to develop and implement strategic plans Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities Knowledge of industry trends and best practices
Bachelor's / Master’s degree in business administration or a related field Experience in the industry or related field
Strong leadership and management skills
Excellent analytical and critical thinking abilities Ability to work well under pressure and meet deadlines
What could set you apart
Professional certifications such as PMP are a plus
Prior Experience in client service team management.
Same Industry knowledge will be a value add.
We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
