Synopsis of the role :
This position is responsible for having a developed expertise in a variety of work processes and activities developed through a combination of job-related training and considerable on-the-job experience. This senior agent will work autonomously within established procedures and practices in a call center environment. Agents may at times act as a lead, assisting with the work of others and addressing questions as an SME when available.
What you’ll do:
- Perform various fulfillment activities including but not limited to outbound/inbound phone calls, keying tasks, auditing received documents, etc.
- Excellent analytical skills, problem solving and decision making abilities
- Demonstrate an ability to prioritize tasks appropriately based on experience/knowledge of customers and their typical urgency on requests
- Strong emphasis on collaboration and team building
- Experienced with GoogleChrome, Gmail, Google Drives and Google apps
- Ability to interact in written and oral form with supervisors/management, peers and customers
- Ability to work autonomously, but follows instructions and guidance well. Self-motivated
- High level of organization and multitasking abilities, able to handle a high volume of work and work under deadlines
- Use experience to identify improved ways for workgroups to meet customer’s needs, providing insights and recommendations to supervisors and management
What experience you need
- 2-5 years of experience in a high volume processing center.Customer service experience.
- Experience within a contact center environment.
- Experience in fraud and document analysis is preferable.
- Understanding of PC functions, including Windows-based applications and ability to learn/understand internal Verification Services technology/systems.
- Work on shifts between 8h00am - 7h00pm ET (37.5hours/week).
What could set you apart
- Bilingual French /English is preferred.
We offer comprehensive compensation and healthcare packages, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
