Synopsis of the role :
This position is responsible for having a developed expertise in a variety of work processes and activities developed through a combination of job-related training and considerable on-the-job experience. This senior agent will work autonomously within established procedures and practices in a call center environment. Agents may at times act as a lead, assisting with the work of others and addressing questions as an SME when available.
What you’ll do:
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Perform various fulfillment activities including but not limited to outbound/inbound phone calls, keying tasks, auditing received documents, etc.
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Excellent analytical skills, problem solving and decision making abilities
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Demonstrate an ability to prioritize tasks appropriately based on experience/knowledge of customers and their typical urgency on requests
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Strong emphasis on collaboration and team building
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Experienced with GoogleChrome, Gmail, Google Drives and Google apps
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Ability to interact in written and oral form with supervisors/management, peers and customers
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Ability to work autonomously, but follows instructions and guidance well. Self-motivated
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High level of organization and multitasking abilities, able to handle a high volume of work and work under deadlines
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Use experience to identify improved ways for workgroups to meet customer’s needs, providing insights and recommendations to supervisors and management
What experience you need
- 2-5 years of experience in a high volume processing center.Customer service experience.
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Experience within a contact center environment.
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Experience in fraud and document analysis is preferable.
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Understanding of PC functions, including Windows-based applications and ability to learn/understand internal Verification Services technology/systems.
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Work on shifts between 8h00am - 7h00pm ET (37.5hours/week).
What could set you apart
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Bilingual French /English is preferred.
We offer comprehensive compensation and healthcare packages, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
