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Debt Analysis Team Lead

A7405949

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

About Equifax

Equifax is a global data, analytics, and technology company that uses the combined strength of unique trusted data, technology and innovative analytics to help its customers make informed decisions. Equifax organizes, assimilates and analyzes data on more than 820 million consumers and more than 91 million businesses worldwide. Headquartered in Atlanta, Georgia, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe and the Asia Pacific region.

About the Role

The Debt Services team provides a proprietary platform and managed service for collections debt placement and sale for key Equifax clients. The platform utilises a data and analytics driven approach to manage placement strategies to maximise client returns whilst ensuring compliance with debt collection guidelines.

The Debt Analytics Team Lead will be responsible for ensuring the efficient operation of the platform, delivery to managed service clients and coordinating change requests on behalf of clients. This role will require high levels of interaction with the debt services team and key clients. Two analysts form part of the debt analytics team.

A key part of the role is to understand portfolio recovery and performance trends, to control that it works as expected, and to find and deliver opportunities for improvement by working with internal stakeholders, clients, and suppliers. Identified opportunities for improvement include; improving robustness and automation of data handling, improving process reporting, utilising additional Equifax data resources and deploying targeted analytics including AI in strategy optimisation.

This role is mostly internal, although there will be about 10% customer contact (all levels) and external exposure will increase naturally as your experience develops.

Day-to-day Responsibilities

  • Lead and coach a team of analysts

  • Own and drive performance on a portfolio of accounts, ensuring operational flow from clients and through strategies with control of reconciliation

  • Deliver effective reporting on recovery performance and forecasts

  • Create and execute innovative strategies to enhance portfolio performance

  • Provide analytical insight and recommendations to optimize portfolio performance

  • Proactively manage relationships with stakeholders across all business functions

  • Lead the implementation of client changes and improvement initiatives

  • Identify and define problems, take ownership, create solutions, and coordinate people to deliver change

  • Develop and maintain an analytical strategy for constant improvement 

Required Skills

  • Proficient in database environments and data set manipulation including exposure to tools such as SQL, Tableau, Excel (including macros) and Google Cloud Platform

  • Solid interpersonal and relationship building skills

  • Exceptional numeracy and demonstrable attention to detail

  • Experience in delivering high quality analytical output to tight deadlines

  • Excellent communication skills, with the ability to simplify complex concepts and communicate them clearly in emails or on conference calls

Desired Skills

  • Experience in a high performing collections or recoveries environment

  • Knowledge of contingent collections processes, suppliers and business drivers

  • Experience in team leadership and stakeholder management

Why Apply?

This is a great opportunity to take a leadership role in delivering an efficient performance baseline in an operational environment, before evolving the data, analytics and technology to drive client performance outcomes.

We provide an opportunity that transitions people from Analysts into industry specialists. Our aim is to ensure that our Analysts are experts in their field, and we encourage individuals to work across business lines to broaden their capabilities. A number of career progression options are available from this position including data management, data science, business intelligence, product specialist or solution consulting.

If you feel you have the required competencies to fulfill our needs, we invite you to apply.


 

We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

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