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Senior Client Service Manager

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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

As our Senior Client Service Manager you will have responsibility for our top clients on their bespoke products and services provided by Equifax. You will be managing complex clients systems and queries in a high paced and demanding but rewarding environment. This role would suit someone who has excellent client management skills with experience of providing technical support and managing/ resolving data queries. 

What you’ll do

 
  • Manage and develop positive relationships with our top 100 clients 

  • Ensure end to end delivery and functionality of new and existing services meeting contracted service levels and quality standards

  • Work across the organization to document, monitor, measure and improve the services contracted to clients

  • Ensure follow up actions for audits are completed and owners have responded within agreed timelines

  • Completion of scheduled service review meetings

  • Creating and delivering bespoke client service reports 

  • Ownership of client service improvement plans

  • Ensure client take-on is successful and client engagement is managed professionally

  • Providing business SME input

  • Supporting the Sales and business stakeholders

  • On call support for clients for service incidents and be flexible for needs of the business and workload

What experience you need 

  • Client service and client relationship (B2B) management, handling multiple large corporate clients

  • Technical skills for incident and problem resolution

  • Managed data - resolutions, requests and reporting 

  • Able to make independent decisions and actions within a variety of work streams

  • Able to influence and negotiate at senior and executive level

  • Understanding of data security, compliance and regulations

  • Manage customer complaints and difficult conversations

What could set you apart

  • Worked within a FCA regulated industry

  • Able to follow complex process

 

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The Perks of being a Equifax Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

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