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Client Services Manager

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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

As our new Client Services Manager at TDX, you'll be responsible for ensuring the day to day relationship and services we provide to our partners are best in class. We're looking for people who have experience of ensuring the best service is provided to corporate clients and able to manage multiple clients with changing demands

About TDX Group - An Equifax Company
TDX Group is a Nottingham based company which is part of the global Equifax business. We've been a pioneer in the debt recovery industry for over a decade, helping businesses drive fair and appropriate consumer treatment by using data and intelligence.

We meet the exacting standards of our clients who are some of the biggest banking, retail and utility names as well as the UK government. The key to TDX's success has been the scope to build and deliver industry-leading performance portfolios, combining precise execution with high quality analytical insight and continuous creativity to our partners.

What you’ll do

  •  Managing and developing positive relationships with our top clients within a team environment

  • Ensuring end to end new and existing services provided to our clients are functioning as expected, meeting contracted service levels and quality standards

  • Ensuring operational teams and processes are fully engaged in support to the client

  • Working across the organization to document, monitor, measure and improve the services contracted to clients

  • Ensuring follow up actions due to audits are completed, ensuring owners have responded within agreed timelines

  • Completion of scheduled service review meetings

  • Creating and delivering bespoke Client service reports 

  • Ownership of Client service improvement plans

  • Ensure Client take-on is successful and Client engagement is managed professionally

  • Providing business SME input

  • Supporting the Sales Directors and business stakeholders

  • On call support for Client during service incidents and flexible for needs of the business and workload

  • Daily management of general enquiries

What experience you need 

  • Experience within a client service and client relationship (B2B) management role, handling multiple complex clients

  • Strong experience of making decisions and actions within a variety of work streams

  • Excellent interpersonal & communication skills

  • Ability to Influence and negotiate at senior and executive level

  • Experience of reporting and providing MI data

  • Good technical skills for problem resolution as well as managing a number of internal IT systems

  • Understanding of data security, compliance a regulated environment

  • Good experience of managing customer complaints and difficult conversation

What could set you apart

  • Prior experience within Financial Services or Debt Services / Recovery / Collections
  • Exposure to FCA regulations or FCA regulated industry
  • Able to follow complex process

The Perks of being a Equifax Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

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