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Training Delivery Specialist

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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Are you a passionate trainer with a knack for technical skills and a desire to push the boundaries of learning facilitation? We’re seeking a dynamic and innovative Corporate Trainer to join our Operations team supporting contact center agents. This role is perfect for someone with a strong facilitation background, passion for adult learning, and a desire to make a real impact on employee development. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at our Equifax Atlanta office for a minimum of three days a week.

What you will do:

  • Deliver engaging training programs: Prepare, deliver and facilitate programs for contact center agents and trainers, focusing on technical skills development in areas such as CRM systems and telephony platforms as well as customer service skills.

  • Conduct global observations: Conduct observations of trainers across our global locations, providing constructive feedback and sharing best practices to enhance the overall quality of training delivery. 

  • Manage and analyze training data: Track and analyze LMS reporting data to measure effectiveness of training programs and identity areas for improvement. 

  • Embrace innovation: Experiment with new and creative facilitation techniques to keep learners engaged and motivated, maximizing knowledge retention and skill development. 

  • Collaborate with stakeholders: Work closely with Learning & Development team members, subject matter experts, managers, and operations leadership to ensure training programs align with business needs and employee development goals. 

What experience you need

  • ​Bachelor’s degree in Human Resources, Education, Instructional Design or related field preferred

  • Minimum 3+ years of experience as a corporate trainer, ideally within a contact center or technical environment

  • Proven expertise in delivering engaging technical skill training programs 

  • Strong understanding of adult learning principles and methodologies 

  • Proficient in data analysis tools

What could set you apart

  • Excellent communication, interpersonal skills, and presentation skills 

  • Experience designing training materials using ADDIE or Gagne’s 9 Event of Learning Principles 

  • Ability to be flexible and adaptable

  • Experience in conducting trainer observations and providing feedback 

  • Experience using Workday LMS

  • Knowledge and understanding of Google Suite

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

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