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Software Engineer - Intermediate


Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Salesforce L1 Support  / Mulesoft Support Analyst

Job Description

What you’ll do :

  • Document, discuss and resolve business, data, and reporting issues within the team, across multiple functional teams, and with business stakeholders.

  • Resolve escalated service requests regarding data and CRM Systems.

  • Manage basic system administration, modify page layouts, generate reports and dashboards, fields, ensure backups function correctly, and perform other routine tasks.

  • Manage user and license information, including new user setup/deactivation and creating roles, profiles, permissions, and public groups.

  • Debug & analyze the errors/issues that users are experiencing.

What experience you need :

  • Bachelor's degree in Computer Science, Data management, Data Science, Information Technology, or a related field.

  • 3+ years of work experience, including 1+ year of experience working directly with Salesforce orgs

  • Experience implementing and developing in Apex, Visualforce.

  • Strong attention to detail, and superior organizational skills

  • Highly organized; able to effectively prioritize and balance multiple efforts; detail-oriented

  • Excellent verbal and written communication skills; ability to simplify and summarize complex topics. Ability to be an active participant in various meetings

  • Advance knowledge of MS office Suite like Documents, Excel etc.

  • Strong problem-solving skills and analytical abilities

  • Driven, friendly, approachable attitude

  • Ability to multi-task and adapt to changes quickly

  • Understanding of support tools, techniques, and how technology is used to provide services.

  • Experience with tools like Data Loader or Salesforce Inspector etc. 

  • Utilize Data Loader/DataLoader.io and Excel to conduct data clean ups, data uploads, and expediting of sales processes.

  • Valid Cloud Certification is Mandatory 

What could set you apart :

  • Any Salesforce Certification.

  • Understanding of Jira & ServiceNow.

We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

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