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French & English Customer Service Representative

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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

As a Product Fulfillment Senior agent you will be responsible for assisting in the Identity Restoration line, learn about the procedures to protect fraud victims and be an active character in the reestablishment of their credit report to help them live their best financial lives.

What you’ll do 

  •   Respond to the ID Restoration consumer line 

  • Comply with metrics and overall performance expectations

  • Identify consumer needs via thorough analysis of the consumers’ credit file

  • Properly document follow-up actions for partner departments best resolution

What experience you need 

  • Fluent French language skills both written and spoken (B2). 

  • Six months knowledge of G-suite programs (Sheets,Docs,Slides,etc) .

  • English language skills both written and spoken (B2). 

What could set you apart

  • Actively studying any of the following as an associate’s degree or as a major: French, Business Management, Project Management, Law, Industrial Engineering

  • Certified in any process improvement methodology or proven experience in such field

  • Ability to work under pressure with a strong sense of urgency

  • Must be action-oriented and results-driven

  • Proven ability to multitask and handle of variety of responsibilities

  • Demonstrated strong and flexible interpersonal skills for the best stakeholder management

  • Exceptional work ethics and positive attitude

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

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