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Chargeback - Business Development Manager


Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

As a Business Development Manager, you will be responsible for identifying and pursuing new business opportunities in the chargeback management space. This will involve developing and maintaining relationships with merchants, payment processors, and other industry partners. Additionally, you will be responsible for creating and implementing strategies to effectively market our chargeback management services and drive revenue growth.

The successful candidate will possess excellent communication and negotiation skills, as well as strong analytical and problem-solving abilities. You should be a self-starter with a proactive and results-driven mindset. If you have a passion for business development and a deep understanding of chargeback management, we would love to hear from you!

What you’ll do

  • Support all aspects of the company’s friendly fraud direct and partner sales activities while assisting in executing the company’s overall strategic sales plan and report to the Sr. Director, Direct Sales. 

  • Have primary responsibility for achieving your individual KPIs (Key Performance Indicators) and DCM revenue targets as well as a secondary responsibility to manage the DCM (AE and Sales Representatives) team. 

  • Achieve success through performing account planning activities, prospecting, identifying, and closing opportunities in the marketplace to achieve goals.

  • Develop and foster productive relationships with existing clients and spend time at industry events and in the field in an effort to generate additional revenue opportunities. 

  • Management responsibilities include onboarding, mentoring, and developing DCM sales best practices. 

  • Ensure the AE’s and Sales Representatives will follow the sales process, applying value-based sales messaging, inspects deals, and use the tools available.  

  • Perform opportunity reviews to coach deal progress and coach the team to hit quarterly and annual goals in partnership with the Sr. Director, Direct Sales.  

  • Execution of the strategic sales plan and meeting or exceeding assigned revenue targets and assigned goals

  • Responsible for execution of all tactical activities assigned in an effort to meet sales objectives and revenue targets

  • Demonstrate technical selling skills and product knowledge in all areas necessary to give effective presentations to potential clients and partners

  • Utilise company’s customer relationship management (CRM) tool to maintain accurate records of all sales and prospecting activities in effort to maximize territory potential

  • Identify, establish and maintain relationships with key players, referral partners, and others in the industry who may augment the sales funnel

  • Acts as a face of the company at trade shows and other key industry events.

  • Adhere to all company policies, procedures and business ethics codes

  • On-board new hires to productivity

  • Assist in effectively screening and hiring new AE’s or Sales Representatives for DCM

  • Develop best practices and sharing with the team

  • Ensure deals are in the correct stage and CRM is accurate and up to date

  • Ensure AE’s and Sales Representatives are applying value-based messaging

  • Mentor and coach team to hit quarterly and annual goals

  • Provide insightful feedback and coaching advice

  • Assist Sr. Director, Direct Sales with performance management of AE and Sales Representative team

  • Identify and helps promote high performers

  • Effectively work cross functionally internally with other departments

  • Provide support to CMO and marketing team for all materials generated for the marketing of friendly fraud services.   

  • Subject matter expert for all departments related to friendly fraud, including industry trends, messaging, positioning, and product strategy that strongly differentiate Kount as the leader in the space.

  • Provide support to CSO and sales team for all sales efforts relating to friendly fraud services. 

  • Work directly with Chief Customer Experience Officer and their team to provide support to Kount customers for all matters relating to friendly fraud.

What experience you need

  • Bachelor's degree in Business Administration, Finance, or related field

  • Strong experience in chargeback management

  • Strong understanding of the chargeback lifecycle and best practices

  • Proven track record of success in driving business growth through chargeback management

  • Excellent analytical and problem-solving skills

  • Strong communication and interpersonal skills

  • Ability to work in a fast-paced and dynamic environment

  • Proficiency in Microsoft Office and other relevant software

What could set you apart

  • Excellent and demonstrated oral and written communication skills.

  • Strong knowledge of personal computers and applications.

  • Knowledge of payment processing systems is a plus

  • Ability to multi-task projects.

  • Social ease and a strong and demonstrated ability to build relationships with a variety of different people and personality types.

  • Positive attitude and an outgoing personality with a high standard of decorum.

  • Professional appearance and the ability to exhibit a professional demeanor over the phone, through email, and in person.

  • Desire to perform to a revenue target.

The Perks of being a Equifax Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

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