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French & English Customer Service Representative

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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Our Global Consumer Care representative will provide support to customer calls from the USA. Utilize various methods to validate customer information. Assist in answering inbound calls, including customers, consumers, or trade references.

What you’ll do 

  • Update credit files with high-quality standards, applying documented rules and procedures. 

  • Provide support and education regarding credit information, file interpretations, and products.

  • Answer and solve problems and requests based on the consumer scenario, doing an analysis of the details provided, to offer optimal solutions.

  • Ensure compliance with the company’s procedures and policies.

  • Work in a team environment and customer-centric culture.

What experience you need  

  • Minimum B2 English level

  • Minimum B2 French level

  • 6-month experience with Google Suite/Microsoft Office (Word and Excel)

  • High School Diploma

What could set you apart

  • Experience in sales

  • High School Diploma

  • Experience in Contact Centers and/or Customer Service

  • Accountability, Curiosity, Collaboration, Think and Act differently, Trust

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Trabalhando na Equifax

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