Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
We are seeking a results-driven and quick-learning Trilingual Customer Service Representative with strong interpersonal skills. This role is responsible for resolving customer concerns with high-quality results through back-office tasks and inbound calls, ensuring timely project completion and superior client care. The ideal candidate is technologically proficient with strong English, Spanish and French (B2+ proficiency). Prior experience in troubleshooting is preferred but not required.
What you’ll do
- Update credit files with high quality standards, applying documented rules and procedures.
- Provide support and education regarding credit information, file interpretations and products.
- Answer and solve problems and requests based on the consumer scenario, doing an analysis of the details provided, to offer optimal solutions.
- Ensure compliance with company’s procedures and policies.
- Work in a team environment and customer-centric culture.
What experience you need
- Fluent in English, Spanish, and French (B2 level or higher, both spoken and written).
- High School Diploma.
What could set you apart
- Possesses strong analytical and problem-solving skills.
- Ability to follow troubleshooting procedures and quickly learn and adapt to new technologies.
- Proficiency in utilizing self-service resources (help center articles, FAQs, online documentation).
- Experience using ticketing systems (e.g., Zendesk, Jira Service Management, Salesforce Service Cloud).
- Skilled in spreadsheet applications (Google Sheets, Microsoft Excel).
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Travailler chez Equifax
Nous croyons en une mentalité de croissance. Chez Equifax, cela comprend offrir à nos employés des occasions de donner le meilleur d’eux-mêmes et d’acquérir de nouvelles compétences en cours de route pour inspirer et bâtir des carrières épanouissantes.
