Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Work Type - 12 months Fixed Term Contract
The Business Contact Centre Representative is responsible for providing inbound and outbound support to our customers on our products and services, invoice queries and login details, whilst maintaining a high level of customer service when providing support and advice to the customer.
You will be joining a friendly and supportive team where you are encouraged to bring your authentic self to work. Your willingness to learn will invite genuine opportunities for growth and development. Full training will be provided.
What you’ll do
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Deliver excellent customer service via phone and email assisting with inquiries.
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Respond to client’s queries in a timely manner meeting KPI’s, providing excellent customer service
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Handle complaints in a highly professional manner
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Execute the fulfilment/delivery of all product and services in accordance with SLA’s, following standard processes and procedures
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Work closely with other teams to escalate and resolve more complex issues.
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Ensure compliance with privacy and security guidelines when handling sensitive customer data.
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Maintain a positive and solution oriented approach to ensure a positive experience for our customers.
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Ability to adapt and learn new skills and processes quickly as products and requirements change.
What experience you need
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Strong communication skills, both written and oral
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Demonstrated ability to display tact, diplomacy and confidentiality
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Computer literate, able to use different tools, systems and applications
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Experience with administrative processing ideally within a complex corporate environment
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Time management skills, working well to deadlines with minimal supervision
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An eye for detail, excellent listening and problem-solving skills
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A team player who has a positive attitude towards change and being flexible
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Works well under pressure and possesses initiative to take on challenges
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Retail sales or customer service experience
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Experience working within SLA’s/KPI’s
What could set you apart
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Previous experience in customer service call center
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Ability to learn quickly
What’s in it for you?
At Equifax, we are on a mission to ensure that you have the support, resources and opportunities to Power Your Possible. Here are just a few ways we give back to our teams.
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Hybrid Work Model
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Additional Leave Allocations + Public Holiday Swaps
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Discounted Gym Memberships
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Discounted Private Health Cover (and discounted Pet Insurance if you want it!)
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Employee Stock Purchase Plan
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Career Development and Learning
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A Diverse and Inclusive Workplace and Environment
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Wellbeing Resources
We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Travailler chez Equifax
Nous croyons en une mentalité de croissance. Chez Equifax, cela comprend offrir à nos employés des occasions de donner le meilleur d’eux-mêmes et d’acquérir de nouvelles compétences en cours de route pour inspirer et bâtir des carrières épanouissantes.
