Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Synopsis of the role:
The primary function of this role is to identify, review, assess and mitigate the potential risk associated with new credit applications and/or existing accounts. This role would partner closely with the client directly, and equally with internal fraud and business consultants, product managers, operations partners, and senior leadership.
This is a hybrid role where the successful candidate will be expected to come into the office a minimum of 3 days a week while working remotely the rest of the time. The work schedule is Tuesday to Saturday (working hours may differ based on the day).
What you’ll do
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Investigate fraud alerts triggered by new applications.
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Review application documentations provided by applicants.
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Partner with internal client departments, such as credit risk, fraud strategy, compliance, etc.
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Confirm or clear fraud alerts triggered by new applications.
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Review, maintain and optimize rules that trigger fraud alerts.
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Generate performance reports for leadership.
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Timely reporting of current and historical fraud trends to enrich consortium data.
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Prepare and present findings to internal leadership groups with recommendations for process improvement.
What experience you need
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3+ years of relevant fraud experience in the detection, identification, investigation of fraudulent activity.
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3-5 years of customer service or client facing roles within financial services, and/or telecommunications, insurance sectors.
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Intermediate/expert knowledge of credit adjudication processing, policies and best practices required.
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Basic knowledge of AML and FINTRAC are required.
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Knowledge of fraud case management systems.
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Industry association/membership preferred; fraud/risk specific.
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Strong interpersonal, oral and written communication skills required.
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Proficient computer skills including, MS Office Suite, Google Suite and SharePoint.
What could set you apart
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Product knowledge and experience interpreting credit bureau reports and utilizing fraud tools such as Citadel or FraudIQ Manager would be an asset.
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Strong oral presentation skills required as the ideal candidate will prepare and present findings directly to the client.
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This position requires critical analytical thought, investigative review techniques, a sound fraud background, and the ability to quantify and qualify emerging fraud trends.
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This role may involve a customer facing element where strong emphasis will be on customer experience, time sensitive resolution and building trustful relationships.
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The successful candidate will be proficient in a queue based fraud detection system, with the knowledge, skills and ability to balance both productivity and quality decision making with detailed rationale.
We offer comprehensive compensation and healthcare packages, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Travailler chez Equifax
Nous croyons en une mentalité de croissance. Chez Equifax, cela comprend offrir à nos employés des occasions de donner le meilleur d’eux-mêmes et d’acquérir de nouvelles compétences en cours de route pour inspirer et bâtir des carrières épanouissantes.
