Synopsis of the role :
This position is responsible for having a developed expertise in a variety of work processes and activities developed through a combination of job-related training and considerable on-the-job experience. This senior agent will work autonomously within established procedures and practices in a call center environment. Agents may at times act as a lead, assisting with the work of others and addressing questions as an SME when available.
What you’ll do:
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Perform various fulfillment activities including but not limited to outbound/inbound phone calls, keying tasks, auditing received documents, etc.
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Excellent analytical skills, problem solving and decision making abilities
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Demonstrate an ability to prioritize tasks appropriately based on experience/knowledge of customers and their typical urgency on requests
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Strong emphasis on collaboration and team building
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Experienced with GoogleChrome, Gmail, Google Drives and Google apps
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Ability to interact in written and oral form with supervisors/management, peers and customers
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Ability to work autonomously, but follows instructions and guidance well. Self-motivated
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High level of organization and multitasking abilities, able to handle a high volume of work and work under deadlines
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Use experience to identify improved ways for workgroups to meet customer’s needs, providing insights and recommendations to supervisors and management
What experience you need
- 2-5 years of experience in a high volume processing center.Customer service experience.
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Experience within a contact center environment.
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Experience in fraud and document analysis is preferable.
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Understanding of PC functions, including Windows-based applications and ability to learn/understand internal Verification Services technology/systems.
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Work on shifts between 8h00am - 7h00pm ET (37.5hours/week).
What could set you apart
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Bilingual French /English is preferred.
We offer comprehensive compensation and healthcare packages, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Travailler chez Equifax
Nous croyons en une mentalité de croissance. Chez Equifax, cela comprend offrir à nos employés des occasions de donner le meilleur d’eux-mêmes et d’acquérir de nouvelles compétences en cours de route pour inspirer et bâtir des carrières épanouissantes.
