Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Synopsis of the role
Provide leadership to Team, Define and execute short term- and long-term strategies. Plans in line with company’s objectives. Set in place goals to improve services. Identify opportunities for improvement for better efficiency and
quality. Develop inter-departmental relationships and communication with all areas of the business and with members.
What you’ll do
- Full responsibility of a team, which include duties such as performance evaluation, hiring, disciplinary and quality goals.
- Manage and drive the issue management process from Start to Finish.
- Facilitates and ensures Issue Management Quality Standards are met for issues documented
- Act as Point of Contact for Issue with multiple stake holders.
- Transform raw data into useful metrics and reportable information for regulatory reporting.
- Perform quality assurance over issues being reported on multiple executive level reports to include Monthly Operations
- Decks.
- Leverage communication and influencing skills to guide issue and corrective action plan owners and issue managers during
- times of distress during the issue management process.
- Keeps abreast of the organization's operational processes and best practices for business strategy.
What experience you need
- Minimum 6 years of experience in a managerial role
- Proven track record of successful leadership and team management
- Ability to develop and implement strategic plans
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Experience in budget management and financial analysis
- Knowledge of industry trends and best practices
- Bachelor's / Master’s degree in business administration or a related field
- Experience in the industry or related field
- Strong leadership and management skills
- Excellent analytical and critical thinking abilities
- Ability to work well under pressure and meet deadlines
What could set you apart
- Professional certifications such as PMP are a plus
- Prior Experience in customer service team management.
We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Travailler chez Equifax
Nous croyons en une mentalité de croissance. Chez Equifax, cela comprend offrir à nos employés des occasions de donner le meilleur d’eux-mêmes et d’acquérir de nouvelles compétences en cours de route pour inspirer et bâtir des carrières épanouissantes.
