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Customer Services Representative

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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Equifax delivers leading-edge technologies and solutions that powers the financial future of individuals and organisations around the world and we are looking for individuals who can help us disrupt the marketplace.

In turn, we offer a great work/life balance where you’ll feel supported and valued. You’ll be rewarded with a competitive salary and the satisfaction of working with Equifax – helping our customers make more informed decisions.

As a Customer Services Representative , you will provide inbound and outbound support and respond to email enquiries from Equifax’s subscribers as well as individuals who require education on their personal credit reports, whilst maintaining a high level of customer service when providing support and advice.

So, what will impress us?

  • 1-2 years’ experience in a Call Centre environment
  • Demonstrated ability to resolve customer complaints in a professional manner
  • Excellent communication skills , both verbal and written
  • Ability to work well under pressure with minimal supervision
  • Solid keyboard and software skills (MS Word , Excel & Outlook )

What's in it for you?

This is a great chance for you to join a fun, high-energy, adaptable and professional team who love what we do.  We also provide you with:

  • Curated learning opportunities available through Equifax's online training portal. We will also fully support further educational opportunities on a case by case basis
  • You are eligible for a day off for your birthday, paid ‘floating holiday’ and a paid volunteer day
  • Southern Cross Healthcare Plan
  • Multiple local and international career opportunities given our 10,000+ employees in 24 countries
  • A number of recognition programs
  • Referral reward - successfully refer a new employee and receive monetary compensation
  • Employee Assistance Program – free counselling services
  • Once training is completed, WFH days are Mondays and Fridays.

We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Travailler chez Equifax 

Nous croyons en une mentalité de croissance. Chez Equifax, cela comprend offrir à nos employés des occasions de donner le meilleur d’eux-mêmes et d’acquérir de nouvelles compétences en cours de route pour inspirer et bâtir des carrières épanouissantes.

 

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