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Employee Experience Manager (RRHH)

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Equifax es donde puedes impulsar tus posibilidades. Si deseas alcanzar tu verdadero potencial, trazar nuevos caminos, desarrollar nuevas habilidades, colaborar con mentes brillantes y tener un impacto significativo, queremos saber de ti.

What you will do ?

  • Responsible for the use of the self-management tools (HR Portal, AI - Chatbot - HR communities) that Equifax makes available to its 15000 employees in 22 countries, in 4 languages (English, Spanish, Portuguese and French).

  • Responsible for the strategic design of the Virtual Agent (Chatbot) interactions as well as its learning process (machine learning).

  • Responsible for the collection and analysis of information on employee behaviors, preferences and needs regarding the use of self-management tools and internal customer support to identify areas of improvement, track the effectiveness of Equifax  initiatives to improve the experience.

  • Responsible for the design of the communication plan with the objective to educate and promote the use of self-management tools.

  • Responsible for proposing and co-leading the development and implementation of new initiatives as well as the maintenance of the Service Now platform, HR module.

What experience you need ?

  • +5 years of experience in web content management or portals in different languages for different countries.

  • +1 year of experience in content management platform e.g. Service Now, Google site, Lum Apps or similar

  • +5 of experience in the execution of internal communication projects.

  • +5 of experience in communication strategy.

  • +5 of experience working with focus on customer experience.

  • +5 years of experience leading teams.

  • Advanced English proficiency.

What could set you apart?

  • Portuguese Language skills

Ofrecemos modalidad de trabajo híbrido, ticket de alimentación, vending machine y snacks, días por estudio, desayuno saludable, activaciones de bienestar laboral. Además tenemos plataforma de aprendizaje en línea, programas de reconocimiento, desarrollo de carrera profesional y entorno diverso y multicultural, ¡entre otros!

¿Estás listo para impulsar tus posibilidades? ¡Aplica hoy y comienza un camino hacia una nueva y emocionante carrera en Equifax, donde puedes marcar la diferencia!

Travailler chez Equifax 

Nous croyons en une mentalité de croissance. Chez Equifax, cela comprend offrir à nos employés des occasions de donner le meilleur d’eux-mêmes et d’acquérir de nouvelles compétences en cours de route pour inspirer et bâtir des carrières épanouissantes.

 

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