Passer au contenu principal

Claims Generalist

Customer Service Rich Text
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

 Unemployment Insurance Generalist functions as the primary contact for the collection and/or investigation of unemployment information and/or other related data supporting the processing of unemployment claims.  This position acts as an advocate for client companies and is responsible for receiving, analyzing and responding to unemployment claim-related documents and/or inquiries within predetermined time limits. This role will support our Employers Edge clients.

This is a consultative role in which you partners with the client and provides counsel and/or direction to the client on best approach/practice in meeting unemployment processing needs and maximizing cost effectiveness.  The UIA ensures appropriate guidance is provided to the client in support of UI integrity or other mandatory requirements.

What you’ll do 

  • Establish partnerships and rapport with clients in support of their unemployment processing needs. Determine and appropriately process unemployment data per SIDES and/or CaseBuilder technologies and advise/counsel clients accordingly.  

  • Analyze individual case information by reviewing data accessed through internal systems/platforms, from the investigative telephone calls or document images, to determine a response.

  • Respond to a client or state agency with all pertinent details within the time frame allowed by the state or departmental procedures. 

  • Receive and prioritize claims, questionnaires, determinations and/or other unemployment related data via fax, email, CaseBuilder and telephone.

  • Abide by UI integrity requirements and stay updated with all relevant changes in order to advise clients properly.  

  • Verify and analyze client information stored on internal systems/platforms prior to calling the client to ensure that each call is focused and complete and customer satisfaction is achieved. 

  • Document details of client calls while on the phone, fax activity and email activity, entering into in-house systems as necessary/required. 

 

What experience you need 

  • Associate's degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience

  • 1 year customer service experience.

  • 1 year of Google or Microsoft Suite products

 

 

What could set you apart

  • Experience working with dated materials and adherence to deadlines in a fast-paced environment

  • Experience with unemployment documents or familiarity with the unemployment process

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Travailler chez Equifax 

Nous croyons en une mentalité de croissance. Chez Equifax, cela comprend offrir à nos employés des occasions de donner le meilleur d’eux-mêmes et d’acquérir de nouvelles compétences en cours de route pour inspirer et bâtir des carrières épanouissantes.

 

Laptopv2

Joignez-vous à notre communauté de talents

En savoir plus sur les possibilités de carrière et les événements à venir chez Equifax

S’inscrire