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Customer Service Representative -ESC

Customer Service Rich Text
WANT TO EARN MORE THAN $21/HR for providing exceptional customer service?

$16.50/hr regular wage + $1.65/hr second shift premium + (up to) $3.17/hr monthly incentive = $21.32/hr

Equifax is looking for skilled Customer Service Representatives to join our team in Earth City. A Customer Service Representative is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the Service Center via phone, e-mail. Inbound agents work with client’s employees.

These roles are 100% onsite in our Earth City service center.

What you'll do

  • Work with each contact to establish rapport with and gain the confidence of the caller.

  • Deliver excellent customer service and strive to exceed customer expectations.

  • Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.

  • Document details of client interaction into the system while on the phone.

  • Follow security processes and procedures at all times when handling calls due to the visibility of personal data

​ What you'll need

  • High School diploma or GED.

  • 6 months' minimum experience in a job capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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