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Bilingual (Spanish) CSR

Customer Service Rich Text
Job Description

Bilingual Client Service Center Representative 

A Bilingual Client Service Center Representative (Inbound) is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the CSC via phone, e-mail. Inbound agents work with client’s employees. This Role is not a remote position. 

What you’ll do

  • Work with each contact to establish rapport with and gain the confidence of the caller.

  • Deliver excellent customer service and strive to exceed customer expectations. 

  • Contribute to positive team metrics and meet predetermined productivity standards.

  • Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods. 

  • Document details of client interaction into the system while on the phone. 

  • Ability to follow a script when conversing with callers 

  • Follow security processes & procedures at all times when handling calls due to the visibility of personal data 

  • Accurately communicate call and/or special project status to supervisor.     

  • Regular attendance is an essential function of the job and is required (i.e., must be prompt for shifts, must be logged into queue at start time, must have daily transportation available). 

What experience you need

  • High School diploma or GED. 

  • ​Ability to read, write and speak fluently in Spanish and English

  • 6 month minimum experience in any job with attention capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims. 

  • Ability to organize work duties and perform job functions independently preferred 

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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