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Unemployment Charge Analyst

Customer Service Rich Text

The Charge Analyst’s primary responsibility is to analyze unemployment files, information stored on the PC and state issued benefit charge statements to determine correct payment of benefits.  Works closely with in-house personnel, state agency personnel and the client to obtain and evaluate relevant facts to arrive at a decision to contest benefit chargeability.


What you’ll do 

  • Analyze unemployment claim history checking for a number of possible protest areas.  Investigate and analyze unemployment claim files by analyzing state agency and other documents stored as images on system

  • Construct a protest letter to erroneous charges using system tools

  • Receive, check, prioritize, and prepare benefit charge statements for possible entry onto the system

  • Verify that totals for charges loaded to system balance with the detail statements by analyzing reports and system data

  • Discuss unemployment matters; especially chargeability of claims with clients, internal personnel, and state agencies


What experience you need 

  • 1-4 years office experience with an emphasis on customer service

  • HS Diploma or GED

  • Proficiency with Windows and/Google based applications


What could set you apart

  • Experience working with dated materials and adherence to deadlines in a fast-paced environment

  • Experience with unemployment documents or familiarity with the unemployment charge process


We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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