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Salesforce Marketing Operations Analyst

  • Alpharetta / Atlanta
  • Operations
  • Full time
  • J00142302
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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

Equifax is seeking an experienced Salesforce Marketing Operations Analyst .  The Marketing Operations Analyst is responsible for orchestrating marketing processes across the enterprise, including definition of business needs, business process and business requirements.  The Marketing Operations Analyst is also responsible for identifying areas of transformation and standardization to enable enterprise processes via Salesforce and enable business value.  This role will assess inputs and outputs from the marketing process to enable seamless transition from marketing and sales teams as well as downstream processing.

The Marketing Operations Analyst will work cross-functionally with multiple levels of the organization to ensure timely and quality design of end-to-end solutions.  A successful candidate will be experienced and motivated, with a strong sense of urgency and solid understanding of the Salesforce and Pardot platforms and capabilities. This position follows a hybrid work environment and requires in-office presence.

What you’ll do

  • Collaborate with multiple levels of the sales, marketing, finance and operations organizations to understand current marketing business issues and pain points.  

  • Identify opportunities to leverage the Salesforce platform to address pain points and drive business value

  • Partner with business stakeholders to understand current marketing business processes, identify gaps between current processes and enterprise processes, define solutions to address gaps, document user stories and business requirements and associated business value

  • Support prioritization of user stories across multiple business processes and stakeholders

  • Design and implement business solutions to satisfy functional and non-functional requirements while ensuring quality, scalability and timely delivery

  • Create and maintain project deliverables to ensure business processes, use cases, business requirements, functional designs, test plans, etc. are thoroughly and consistently documented using standard templates and centralized repository

  • Assist in designing the data and solution architecture to support business processes

  • Collaborate with Process Owner/Architect, Admins and IT partners on complex technical solutions

  • Document acceptance criteria and testing requirements for positive, negative and regression testing for user stories.

  • Support Functional QA Leader to execute testing activities for use cases, including defect resolution (tracking, triage, resolve, re-test)

  • Provide content for end user training design, documentation and delivery efforts

  • Provide end user and production support

  • Embrace the Equifax single instance strategy for Salesforce.com by supporting governance processes and designing business solutions within the governance model

  • Maintain an understanding of the Equifax Salesforce.com platform and functional components, including functional data model, integration between components and impacts of process and functional designs with upstream and downstream processes

  • Stay current on Salesforce.com functionality, best practices, releases, product roadmaps and 3rd party applications available via the AppExchange

  • Maintain basic Salesforce.com admin certification and seek additional certifications as Equifax solutions mature 

What experience you need  

  • Bachelor's degree from an accredited college or university

  • Minimum of 2 years of experience within a marketing operations, business analyst, or customer support operations role

  • Salesforce.com certification

  • Knowledge or prior experience working with Pardot

What could set you apart

  • Major in Business Management, Computer Science, MIS, or Industrial Engineering preferred

  • Marketo experience

  • Marketing automation experience (Demandbase, LinkedIn)

  • Deep understanding of enterprise Lead to Cash process flows

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

 

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

 

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Travailler chez Equifax 

Nous croyons en une mentalité de croissance. Chez Equifax, cela comprend offrir à nos employés des occasions de donner le meilleur d’eux-mêmes et d’acquérir de nouvelles compétences en cours de route pour inspirer et bâtir des carrières épanouissantes.

 

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