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Unemployment Determination Specialist-1

Customer Service Rich Text

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

Unemployment Determination Clerk

The Unemployment Determination Specialist functions as the state expert for screening determinations and filing appeals for our clients. This position acts as a liaison between our customers and state unemployment agencies and is responsible for analyzing and responding to unemployment-related documents within predetermined time limits.


What you’ll do 

  •  Receive and prioritize claim determinations and other unemployment related data. Analyze individual case information by reviewing data accessed through the PC, from documented telephone calls or document images, to determine if the facts warrant an appeal.

  • Using the details regarding an employee’s separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents.

  • File written appeals to a state agency with all pertinent details within the time frame allowed by the state or departmental procedures.

  • Works as a team with our Unemployment Insurance Consultants to ensure accurate and necessary information retrieved from customers is documented clearly and thoroughly into our database.

  • Investigates and resolves state agency concerns with supervisor, other departments and/or State Relationship Managers in a timely manner.


What experience you need 

  • High School Diploma or GED

  • 1 year experience withGoogle Suite and  Microsoft Office PC applications including Word, Excel, and Outlook


We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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