Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Unemployment Claim Specialist - Entry Level
The Unemployment Claims Specialist functions as the state expert for screening claims and responding to state documents for our clients. This position acts as a liaison between our customers and state unemployment agencies and is responsible for analyzing and responding to claim-related documents within predetermined time limits. This role is onsite and is located in Earth City, MO
What You’ll Do
Work in our beautiful office located in Earth City, MO
Analyze individual case information by reviewing data accessed through the PC, from documented telephone calls or document images, to determine if the facts warrant a response.
Initiate timely telephone calls, faxes or emails to customers, completed by co-workers, to obtain, document or pass along needed information.
Works as a team with our Unemployment Insurance Consultants to ensure accurate and necessary information retrieved from customers is documented clearly and thoroughly into our database.
Investigates and resolves state agency concerns with supervisor, other departments and/or State Relationship Managers in a timely manner.
What experience you need
High School Diploma or GED
Minimum of 1 year of experience working in customer service, organization of work duties and performing job functions independently
Extra Points for any of the Following
Previous experience or familiarity with Unemployment Insurance and the Unemployment Claims process
Previous office experience with an emphasis on customer service, organization of work duties and performing job functions independently
Proficiency with Google or Microsoft Office PC applications including Word, Excel, and Outlook
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Travailler chez Equifax
Nous croyons en une mentalité de croissance. Chez Equifax, cela comprend offrir à nos employés des occasions de donner le meilleur d’eux-mêmes et d’acquérir de nouvelles compétences en cours de route pour inspirer et bâtir des carrières épanouissantes.