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Data Currency Analyst

Customer Service Rich Text

The Data Currency Analyst is responsible for identifying, researching, troubleshooting, and working with internal and external clients to resolve missing or late payroll data issues for live Equifax Workforce Solution (WS) clients. This position will work directly with clients to receive and load data files in order to maintain the necessary client employee and payroll information required to ensure accurate and timely data on the WS databases.  The person in this position will also work closely with the Data Load Specialists, Client Relationship Managers, Implementation Specialists, and Data Quality Analysts to ensure quality data for both our employer and verifier clients.

What You’ll Do 

  • Manage a region of Equifax High Profile clients:  monitor the receipt and loading of data files, analyzing the data, and identifying trends on a daily basis

  • Identify and research late/missing payroll data issues reported through system generated reports

  • Provide support for file load issues by reviewing error and load reports and working with the necessary internal and external resources

  • Analyze and resolve issues with client setup and/or file loads.

  • Establish relationships with client representatives via telephone and e-mail correspondence

  • Partner with Data Quality Analysts, Client Relationship Managers, Implementation Specialists, Operations, Product Management, and Product Development on technical and process related problem resolution for client issues

Qualifications 

  • Bachelor's degree or equivalent experience

  • 3+ years of analytical business experience

  • 2 years project management knowledge or experience with project life cycle and methodology

What could set you apart

  • Creative problem-solving and strong analytical skills

  • Effectively address the customer needs and one who is customer focused.

  • Strong organizational skills and the ability to understand new technologies quickly.

  • Comprehends and gains competency with multiple Workforce Solutions applications and services.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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