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Operations Specialist S3

Customer Service Rich Text

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

The S3 Operations Specialist will support the S4 Senior Operations Specialist and Team Leaders by managing the client SLAs on a daily basis, ensuring all SLA trackers, reports and risks communicated. Completing first line escalations, undertaking UAT, attending incident meetings and supporting S2 Operations Specialists in their day to day activities. The role will also involve deputising for the S4 Senior Operations Specialist in their absence and completing quality assurance activity.

About TDX Group - An Equifax Company

We've been a pioneer in the debt recovery industry for over a decade, helping businesses drive fair and appropriate consumer treatment by using data and intelligence.

We meet the exacting standards of our clients who are some of the biggest banking, retail and utility names as well as the UK government. The key to TDX's success has been the scope to build and deliver industry-leading performance portfolios, combining precise execution with high quality analytical insight and continuous creativity to our partners.

The perks of being an TDX Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, Bupa healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell holidays and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums. 

What you’ll do

  • Support S2 Operations Specialist in their day to day activities

  • Deputise for the S4 Senior Operations Specialist in their absence

  • Manage operational queries from both internal and external stakeholders, including, the wider Operations team, clients and suppliers

  • Complete first line escalations, undertaking UAT, attending incident meetings

  • Accurately review and input information gathered from clients and suppliers into our databases and systems

  • Ensure all SLA’s are consistently met and issues escalated where appropriate

  • Support the Senior and Team leader with Quality Assurance checks

  • Become and act as a Subject Matter Expert

  • Work with your Team Leader to drive liquidation rates and increase revenue

What experience you need

  • Intermediate administration and/or data entry experience

  • Intermediate phone-based customer service experience or similar

  • Good experience using Microsoft/ Google packages

  • Good experience in process management

  • Good evidence of suggesting and delivering process improvements

What could set you apart

  • Understanding of debt recovery industry or financial services

  • Previous experience in complaints handling 

  • An understanding of FOS and FCA regulations

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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