The Customer Service Representative is the final tier for an escalated consumers concerning their credit file. The agent is responsible for resolving the consumer’s concerns in a professional manner and providing a one-call resolution. Calls will require the agent to problem solve complex issues.
What you'll do:
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Provide excellent customer service to address escalated consumer's issues and concerns via inbound calls and mail
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Problem resolution and special projects as needed
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Document details of consumer interaction into system while on the phone
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Meet pre-determined quality, productivity and average handling time standards
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Regular attendance is an essential function of the job and must be prompt for shift and prepared to login at start time
What experience you need:
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High school diploma, or equivalent
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2-3 years of customer service experience
What could set you apart:
- Experience with escalating consumers
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Travailler chez Equifax
Nous croyons en une mentalité de croissance. Chez Equifax, cela comprend offrir à nos employés des occasions de donner le meilleur d’eux-mêmes et d’acquérir de nouvelles compétences en cours de route pour inspirer et bâtir des carrières épanouissantes.
