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End User Support Apprentice


Equifax has a great new opportunity to earn while you learn and gain on the job experience to kick-start your career in IT as a Apprentice End User Support Technician.The apprenticeship will run until 2024 and we are looking for someone with an interest in IT, matches our company values with flexibility and a willingness to learn.

As our Apprentice End User Support Technician you will become a valued part of the IT Support team UK&I, learn how to provide technical support, gain on the job experience, resolve first line support tickets, build and or update software/ hardware and work with experienced colleagues to resolve more complex issues. 

The perks of being an Equifax  Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, Bupa healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums

What you’ll do

  • Successfully undertake Level 3 Information Communications Technician apprenticeship, through blended learning combined with online technical training as well as practical on the job experience

  • Provide Level 1 end user software and hardware support 

  • Ensure technology and telecommunications infrastructure is functioning appropriately

  • Manage incidents, escalating when appropriate 

  • Conduct system backups

What experience you need 

  • Ideally hold a C/4 grade in both GCSE Maths & English (or you will also be required to undertake this additional training) 

  • Good interest in technical systems (electronics, electrics, IT, security systems, telecoms)

  • Good customer/ people focused experience

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Please note to qualify for an apprentice, you must not hold an existing qualification at a higher level in a similar subject.

Travailler chez Equifax 

Nous croyons en une mentalité de croissance. Chez Equifax, cela comprend offrir à nos employés des occasions de donner le meilleur d’eux-mêmes et d’acquérir de nouvelles compétences en cours de route pour inspirer et bâtir des carrières épanouissantes.



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